Клиенттерге қызмет көрсетуді цифрландыру шешімі
Customer Service - сатылым көлемін және клиенттерді ұстап қалуды арттырумен қатар, жылдам және сапалы қызмет көрсету арқылы қанағаттану деңгейін де көтеруге мүмкіндік береді.
Function Description
Sales Management
Control of leads and deals processing: customer database accounting, relationship history, profitable contracts and orders.
Control of leads and deals processing stages.
Statistical reports for plan/fact control and data for employee motivation system.
Control of leads and deals processing stages.
Statistical reports for plan/fact control and data for employee motivation system.
Тапсырыстардың орындалуын басқару
Control of order fulfillment: automation of order distribution to performers, monitoring deadlines for identifying deviations.
Reports for plan/fact control and data for employee motivation system.
Reports for plan/fact control and data for employee motivation system.
Клиенттік жолды басқару
Rapid feedback processing to improve NPS: collection of structured feedback from customers across various channels, processes for rapid response and consolidation of similar complaints along the customer journey.
Identifying top issues for service improvement, which can reduce churn and increase repeat sales.
Identifying top issues for service improvement, which can reduce churn and increase repeat sales.
Дайындық пен білімді басқару
Training and development of sales and service employees: skill micro-course libraries, testing system, and individual development plans to accelerate adaptation of new and development of existing employees.
Improving service quality through staff training.
Improving service quality through staff training.
Success Stories
Центр обслуживания населения
Комитет технического регулирования и метрологии Министерства торговли и интеграции Республики Казахстан
What is Needed to Start
- Organize an interview with the process owner of the department
- We will conduct an inventory of the process registry (list)
- We will assess the volume, cost, and timing of automation
- We will provide a commercial proposal for process digitization